Getting Started
34 articles
Is Freetrade available to US citizens?
National identification information for non-UK nationals
I’m not receiving the magic link
Do I need to live in the UK to use the app?
How old do you have to be to have a Freetrade account?
How do I log into my account?
How do I get in touch with the Freetrade team?
Is there a browser version?
I want to chat to the Freetrade team
What do I need to setup a Freetrade account?Verification, setup account
What to do if your identity check fails
I can't find my address listed in the app
Which documents do you accept to verify my selfie?
Why can’t you recognise my selfie?
My selfie verification check failed, now what?If your automatic identity check fails, we will email you to ask for a few documents
Which countries is Freetrade available in?
Is Freetrade available to Channel Islands and Isle of Man residents?
Is my device compatible?
How do I log in to Freetrade web platform?
Can I use the web platform to invest?
Who can use the Freetrade web platform?
Does the Freetrade Web platform display live pricing?
What internet browsers are supported by Freetrade Web?
Is there a desktop version of Freetrade?
Why do I need a password for Freetrade Web?
How do I set up two-factor authentication (2FA) for my Freetrade Web beta?
How to Set Up SMS Verification in Freetrade Web
What is a ready-made portfolio?
Who manages the ready-made portfolios?
What is the difference between the three ready-made portfolios?
What do I own if I invest in a ready-made portfolio?
How much do ready-made portfolios cost?
What is LifeStrategy®?
Is there a minimum investment required for ready-made portfolios?