We may sometimes need to verify your account manually. This can happen if your selfie check fails or if we need further information to verify your identity. Don’t worry, if this happens we’ll be in touch to let you know what the next steps are.
To verify your account, we’ll ask for two separate documents - one proof of ID and one proof of address. 📩 Once received, this will take 2-3 working days to review.
One document cannot be presented as both proof ID and proof of address.
We only accept clear high quality phone pictures, original PDFs or a scanned copy of an original document.
Please make sure we can see the whole document in the image.
Documents we accept:
📷 1 valid proof of ID:
✅ Passport (full page in view showing all 4 corners)
✅ Provisional UK driving licence
✅ UK or EEA full driving licence
✅ National EEA ID card
✅ UK biometric residence permit (both sides)
🏠 1 Proof of address within the last 3 months:
✅ Council tax bill
✅ Utility bill or statement
✅ Personal bank account statement
✅ Provisional or full UK photocard driving licence
✅ HMRC correspondence that includes your National Insurance number
✅ DWP correspondence that includes your National Insurance number
We don’t accept:
❌ Proof of address documents dated older than 3 months
❌ Mobile phone or satellite TV bills
❌ Photos or scans of print outs
❌ Any driving licence not issued in the UK or EEA
❌ Credit card or any other bank correspondence
❌ Pay slips or letters from work (including P45, P60)
❌ Low quality, black and white images
❌ Screenshots (online generated statements need to be a PDF)
❌ Insurance letters