We do our best to verify your identity automatically using the information you provide when you create your account 👩‍💻If we’re not able to and your automatic identity check fails, we will email you to ask for two documents. You can find the list of accepted documents here.

  • We recommend uploading your documents to the link provided in the email. We use Dropbox, a secure cloud storage location. Once you have uploaded your documents, please reply to the email confirming you have done so 📫
  • Account verification may take 2-3 working days. If we require any additional information or any alternative documents, we’ll contact you via email. 
  • If we do not receive a response we will delete your documents after 30 days⏳
  • Once we have verified your account, your documents will be deleted from Dropbox 
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