Our address lookup uses the Royal Mail database, so a new-build or recently changed address sometimes isn’t in the list yet.
If you’re setting up a new account
Email [email protected] with your full address and we’ll finish your verification manually.
You can also register your address with Royal Mail using this form, though it can take a few days to appear in the list.
If you’re already a Freetrade customer and updating your address
Update it yourself on the web platform first:
Log in at web.freetrade.io/login — first time on web? You’ll set up two-factor authentication once, it takes a minute
Click your initials (top right) and choose Manage profile
Click Edit next to your address, type your postcode and pick your address from the list, then Confirm change
If your address isn’t in the list or the change won’t save, we’ll do it for you: in the app, tap your profile icon and choose Contact us, tell us your address isn’t listed, and have your new address ready. We’ll verify you and update it.