We’ve introduced a new login method on Freetrade Web using SMS-based multi-factor authentication (MFA). This provides a secure and convenient alternative to using an authenticator app.
Follow the steps below to set up and log in using SMS:
✅ Who Can Use This?
All Freetrade customers with Web access can now opt to use SMS as their second authentication method during login.
You’ll need to have a UK mobile number to link it with your Freetrade account.
📱 How to Set Up SMS MFA - New Users
Step 1: Visit the Freetrade Web login page after you’ve verified your email address
Go to web.freetrade.io/login on a supported browser.
Step 2: Enter your email
Use the same email address you use with the Freetrade app.
Step 3: Enter your password
If you’ve already set a password and verified your email for the Web, you’ll be prompted to enter it.
Step 4: Choose your MFA method
After setting your password, you’ll be asked to select your preferred MFA option:
Choose “SMS”.
Step 5: Enter your mobile number
You’ll be asked to enter and verify your UK mobile number.
Step 6: Receive and enter the SMS code
You’ll receive a 6-digit code via SMS.
Enter this code on the screen to complete your login.
🔁 If the code doesn’t arrive, you can request a new one after a short wait. Be sure to check your signal and reception.
📱 How to Set Up SMS MFA - Existing Users
Step 1: Login to your account using app based authentication you have already set up
Go to web.freetrade.io/login on a supported browser and login.
Step 2: Open Security Settings
Navigate to Profile > Security and select SMS
Step 3: Enter your password and MFA code
Enter your password and MFA code from the app
Step 4: Enter your mobile number
You’ll be asked to enter and verify your UK mobile number.
Step 5: Receive and enter the SMS code
You’ll receive a 6-digit code via SMS.
Enter this code on the screen to complete the set up.
🔁 If the code doesn’t arrive, you can request a new one after a short wait. Be sure to check your signal and reception.
Step 6: That’s it. You are done!
Next time you login, you can choose an authenticator app or SMS based authentication method to log in.
🧠 Good to Know
You’ll only need to go through this setup once. After that, you’ll be able to select SMS based or the authenticator app authentication to log in.
If you have only set up SMS based login initially and later prefer to switch to an authenticator app, you can do so by navigating to Profile > Security tab on the Web platform.
If your phone number changes, you can update it by contacting us.
❓FAQs
Q: What happens if I enter the wrong code too many times?
You’ll be temporarily locked out from requesting new codes for a short period. Try again later or contact support if you're unable to access your account.
Q: Can I still use existing login methods on the mobile app?
Yes! Your mobile app login stays the same. This only affects Web access.
Q: Is SMS less secure than an app?
While authenticator apps offer a higher level of security, SMS still adds an important second layer of protection beyond your password. We recommend using the method that suits your needs best.