If you decide to downgrade from the annual subscription during the year, once you have downgraded in the app, your account will be automatically downgraded to your chosen plan when your current billing cycle ends.
If your existing plan is annual and you want to make a downgrade before the end of the current billing cycle, then you will need to request this by contacting us at [email protected] or via in-app chat.
To access support tap on the 👤 Profile icon in-app via your “Portfolio” screen, and tap “Contact us”.
The subscription fee for any unused portion of the existing billing cycle will be credited to you, minus any annual discount you have benefitted from and an administration fee of £5.
We may use this credit to reduce any new subscription fee in respect of your new plan type. Any remaining amount of credit will be repaid to your payment card.