If you live in the UK, you can update your address yourself in the app:
Tap on the profile icon in the top right of the Portfolio tab.
Tap Edit next to your address (update your app if this is not visible).
Enter your new postcode and choose your address from the list.
Check the details and tap Confirm. You’ll see a confirmation when it’s saved.
For a normal address change you don’t need to send anything — if we ever need a document to confirm your address, we’ll ask you for it directly.
If you prefer to use the web platform:
Click your initials in the top right and choose Manage profile
Click Edit next to your address
Enter your new postcode and choose your address from the list.
Click Confirm change.
First time on the web platform?
The web uses a password rather than your app PIN, so you’ll set one up once:
• Go to web.freetrade.io/login and enter the email address registered to your Freetrade account.
• We’ll email you a link to set your password.
• You’ll then set up two-factor authentication — choose a text message to your phone, or an authenticator app (Google Authenticator, Microsoft Authenticator or similar) and scan the code shown on screen
• From then on you’ll log in with your password plus a code from your text or app
Other situations we’ll help with directly:
You’re updating your child’s address on a Junior ISA.
A child’s address on a JISA — contact us through the app and we’ll update it
Moving outside the UK (including Jersey, Guernsey or the Isle of Man) — contact us before you move; living outside the UK changes what we can offer you
Your W-8BEN — if you have one on file, you’ll be asked to confirm your details next time it’s due; nothing to do now. If you've been asked to re-sign your W-8BEN, ensure your address is up to date before doing so.