We’ll always look to settle unpaid fees from your account/s available cash balance in the first instance, but where this is insufficient, we will look to recover fees by selling down your investments.

If we’re able to collect your fee/s from your available cash balance, this won’t be visible on your Activity feed, but our Customer Service team can produce a statement with a breakdown of this.

If there is an insufficient available cash balance across your account/s to settle your total fees owed, we may begin to sell down your investments in order to use the resulting sales proceeds to cover these.

Where sell orders are required, the contract notes in relation to these will appear in your Activity feed. If a sale of an investment results in excess residual cash based on the fees due, this will be left in your available cash balance.

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