Where we are unable to deduct fees from the payment card you saved in-app, in the first instance we will freeze your account until these are paid in full.

If your account is frozen, you will not be able to place buy orders of any kind or withdraw cash to your linked bank account.

If your invoice/s remains unpaid for an extended period of time, we may undertake collections activity on your account, whereby we will deduct the value of any fees owed from your portfolio, including selling your investments where there is an insufficient cash balance.

Collecting outstanding fees from customers’ Freetrade accounts is a last resort and we will provide sufficient notice and opportunity to settle outstanding fees in the usual manner before doing so.

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