Where we are unable to deduct fees from the payment card you saved in-app, in the first instance we will freeze your account until these are paid in full.
If your account is frozen, you will not be able to place buy orders of any kind or withdraw cash from your Freetrade account to your linked bank account.
If your invoice(s) remain unpaid, we may undertake collections activity on your account, whereby we will deduct the value of any fees owed from your portfolio, including selling your investments where there is an insufficient cash balance. We will provide at least 1 week’s notice before we deduct anything from your portfolio.
Collecting outstanding fees from customers’ Freetrade accounts is a last resort and we will provide sufficient notice and opportunity to settle outstanding fees in the usual manner before doing so.
What if I’m unable to pay these fees?
If you are unable to pay these fees, please contact us in-app by heading to the Portfolio tab > 👤 Profile icon > Contact us to discuss this with our dedicated Customer Service team.
Alternatively, you can email us at [email protected].