We've received your cash or investments from your current provider.
Why can't I access them yet?
We're waiting for final confirmation or completion documents from your provider before making them available in your account. There are a number of checks that we are required to complete to finalise your transfer. There is nothing required from you at this stage. We’ll confirm once all required checks have been finalised and your transfer is complete.
What happens next?
Once we've received everything required, your transfer will be marked as complete.