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Why can't I withdraw?
Why can't I withdraw?
Updated over a week ago

There are a number of reasons why you may not be able to withdraw:

  • When you sell shares, you won’t be able to withdraw the associated cash until the trade has settled.

  • Settlement is typically completed 2-3 working days after the trade has executed.

  • If you have only ever added cash to your account using Apple or Google Pay, you’ll need to verify your linked bank account. In most cases, you can simply add your linked bank in the app under the “Account” tab. If your bank doesn’t offer open banking verification, you will need to make a minimum £1 deposit.

  • If you have any outstanding payments for your subscription plan - whether it's Standard or Plus - you will need to pay these invoices before you're able to withdraw.

If you have any questions, you can reach out via in-app chat by tapping on the Profile 👤 icon on the “Portfolio” tab and selecting “Contact us”.

You can also reach out by email at [email protected].

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