Instant bank transfers arrive on your Freetrade account within a couple of minutes of transferring.
If your cash does not appear in-app after two minutes, it will be due to one of the issues outlined below.
It is important to note that your money is always safe. If your money hasn’t arrived due to one of the below reasons and you don’t follow up with our Customer Service team, we’ll automatically return your cash to your bank account in 5-10 working days.
Please contact us on [email protected] if you are in any of the following situations:
You sent the transfer from a joint account, not your personal bank account
You sent the transfer from a business account, not your personal bank account
You sent the transfer from a different account other than your linked account
You sent the transfer from an e-money institution or similar
Your name on your bank account is not the same as your name on your Freetrade account
There is no need to contact us, and we’ll allocate your cash within 1-5 working days if:
You didn’t include or used an incorrect reference number on your bank transfer
You sent the bank transfer as a standing order or bill payment
There is an unlikely scenario of a technical issue on our side, e.g. an API outage or similar. We will always strive to let customers know proactively if this happens.
Important to note: If you’ve sent money to Freetrade which hasn’t arrived and we’ve not been able to get in contact with you, we’ll ask our bank to process a return of cash to the account the money came from after 5 working days. This currently takes 5-10 working days to be processed due to COVID-19 impacting the staffing volumes at our bank.