To manually verify your account, please send us two separate documents - one proof of ID and one proof of address 📩 Once received, this will take 2-3 working days to review.
One document cannot be presented as both a proof ID and proof of address.
We only accept clear high quality phone pictures, original PDFs or a scanned copy of an original document.
Please make sure we can see the whole document in the image.
Documents we accept:
📷1 valid proof of ID
✅Passport (full page in view showing all 4 corners)
✅Provisional UK driving licence
✅UK or EEA full driving licence
✅National EEA ID card
✅UK biometric residence permit (both sides)
🏠 1 Proof of address within the last 3 months
✅Council tax bill
✅Utility bill or statement
✅Personal bank account statement
✅Provisional or full UK photocard driving licence
✅HMRC correspondence that includes your National Insurance number
✅DWP correspondence that includes your National Insurance number
We don’t accept:
❌Proof of address documents dated older than 3 months
❌Mobile phone or satellite TV bills
❌Photos or scans of print outs
❌Any driving license not issued in the UK or EEA
❌Credit card or any other bank correspondence
❌Pay slips or letters from work (including P45, P60)
❌Low quality, black and white images
❌Screenshots (online generated statements need to be a PDF)
❌Insurance letters