You must send money from a bank account that includes your name. This means we can accept payments from:
Personal bank accounts in your name
Joint bank accounts, as long as you are named on the account
We cannot accept payments from bank accounts that do not include your name (e.g. a partner’s or relative’s account you’re not listed on). We also cannot accept payments from a Business bank account. If this happens, the funds will need to be returned. You can contact us at [email protected] to arrange the return, or we’ll automatically return the money within 5–10 working days if we don’t hear from you.
If your name doesn’t match exactly, for example, due to a recent name change or a double-barrelled surname, we may ask for a bank statement to verify the payment.
Once confirmed, we’ll update our records so this doesn’t happen again.