You can only send money from a personal account in your own name.

If you have sent money from an account in somebody else's name, we will need to return this. Please email [email protected]. If you do not get in touch, we will automatically return the money within 5-10 working days.

If you have a long or double barrelled name, or have recently changed your name, we may need to see a bank statement from the account you sent the money from in order to allocate your money. We’ll make a note in our records so that it doesn’t happen again in future. If this is the case, please email us at [email protected].