We hope we never give you any reason to complain but if you want to you can:
Chat to us through the Freetrade app
Email us at [email protected]
Send a letter to:
Freetrade Limited
Techspace Aldgate East
32-38 Leman Street
London
E1 8EW
If you’re not completely happy with our final response, you can refer your complaint to the Financial Ombudsman Service, free of charge at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0300 123 9123
Financial Ombudsman website
Open banking complaints
TrueLayer is providing the regulated Payment Initiation Service and is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (Firm Reference Number: 901096).
Great Customer Service is important to TrueLayer. If you are unhappy with any part of TrueLayer’s Payment Initiation Service, the easiest way for them to help resolve your issue is for you to contact their Client Care team via their website by clicking here.