We do our best to verify your identity automatically using the information you provide when you create your account.

If we don't succeed 😞, we need you to send in copies of your identification and proof of address to us via email.

Your reply email should contain two documents:

  1. An identity document (e.g. your passport, driving licence)
  2. A proof of address (e.g. utility bill, bank statement)

Here is the full list of documents we accept:

Identity (1 required):

  • Passport (UK or EEA)
  • Photocard driving licence (UK or EEA)
  • EEA identity card
  • Old-school UK driving licence (not provisional)

Proof of address (1 required):

  • Council tax or utility bill (but no mobile phone or satellite TV bills)
  • Bank account or credit card statements
  • Photocard driving (UK or EEA)
  • Old-school UK driving licence (not provisional)
  • HMRC correspondence that includes your national insurance number

Tips:

  • Images or scans should be in colour where possible and of a high quality
  • Proof of address documents should be dated within the last 3 months and clearly show the same details entered during account onboarding
  • Where proof of address documents have been generated online, for example via online banking, please send a PDF and not a screenshot
  • Two different documents should be presented - i.e. the same document cannot be used to verify both identity and proof of address
  • Certification is not required but we may require further questions to be answered regarding document checks
Did this answer your question?