If your automatic identity check fails, we will email you to ask for a few documents.

We do our best to verify your identity automatically using the information you provide when you create your account. If we’re not able to, we’ll need you to send in copies of your identification and proof of address to us via email.

Your reply email should contain two documents:

  • An identity document (e.g. your passport, driving licence)
  • A proof of address (e.g. utility bill, bank statement)

Here is the full list of documents we accept:

Identity (1 required):

  • Passport (Full strip of numbers at the bottom in view)
  • Photocard driving licence - UK or EEA (not provisional)
  • EEA identity card
  • Old-school UK driving licence (not provisional)


Proof of address (1 required, dated within the last 3 months):

  • Council tax or utility bill (but no mobile phone or satellite TV bills)
  • Bank account statement (no credit card statements or other correspondence with your bank)
  • Photocard driving licence - UK or EEA (not provisional)
  • Old-school UK driving licence (not provisional)
  • HMRC correspondence that includes your national insurance number

Tips:

  • Images or scans should be in colour and of a high quality
  • Images or scans should be in full view with no parts cut off
  • Proof of address documents should be dated within the last 3 months and clearly show the same details that were entered during account onboarding
  • Where proof of address documents have been generated online, for example via online banking, please send a PDF and not a screenshot
  • Two different documents should be presented - i.e. the same document cannot be used to verify both identity and proof of address
  • Certification is not required but we may require further questions to be answered regarding document checks
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