We are available via Live Chat to quickly discuss and try to resolve anything you aren’t happy with. However, we understand that sometimes you might want to make a formal complaint.

You can still file a complaint with us via Live Chat, but you can also reach out to us at complaints@freetrade.io via email. Alternatively, you can write to us at:

Freetrade Limited
86-90 Paul Street
London
EC2A 4NE

The Financial Conduct Authority requires us to have procedures in place regarding complaint handling, and as a regulated firm we aim to comply with these without exception. 

If you’re not completely happy with our response, you may refer your complaint onwards to the Financial Ombudsman Service, free of charge at:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0300 123 9123
http://financial-ombudsman.org.uk 

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